eDermatology, Inc. · Board-Certified Dermatologists. Clinical-Grade Care.™ · Last updated 9 November 2026
What is eDermatology? eDermatology is an online dermatology service. Board-certified dermatologists review your skin concern from the photographs and history you submit, give you a diagnosis and a written care plan, and, when it is needed, see you in a video visit. Care is provided by the dermatologists of eDermatology Medical Group P.C. (the Practice); eDermatology, Inc. builds and operates the platform the Practice uses.
Who are the dermatologists? Physicians certified in dermatology by their specialty board, licensed in the state where you are located at the time of care, and credentialed by the Practice before they see any patient.
Where is the service available? In the states where our dermatologists hold a license. When you create an account you tell us the state you are in; if we cannot care for you there yet, we say so before you pay anything.
Is this for emergencies? No. The service is not for urgent or emergency care. If you have a medical emergency, call 911 or go to the nearest emergency room. A rapidly spreading rash, a reaction with trouble breathing or swelling of the face or mouth, a wound that will not stop bleeding, or a fever with a rash needs in-person care now.
Can a child be seen? Yes. A parent or legal guardian creates the account for a patient under 18, submits on the patient’s behalf, and is responsible for the account. At 18 the patient takes over the account with their own e-mail address.
How do I start? Create an account at app.edermatology.com, answer the questions about your concern and your medical history, and upload clear photographs of the area. You confirm that what you submitted is accurate and complete, then submit. There is no appointment to book for a photo review.
What happens after I submit? A dermatologist reviews your submission — the expected turnaround is shown when you submit — and sends you a written assessment and care plan in your account, with instructions you can read at your own pace and a visit summary you can keep or share. If the dermatologist needs more photographs, a closer look, or a conversation, you are asked for them or offered a video visit.
When is a video visit used? When the dermatologist decides it is needed — to examine something that photographs cannot show, to discuss a diagnosis or a treatment with you, or when you ask for one. Video visits are scheduled through your account and happen in the same portal; nothing to install.
What can’t be done online? A dermatologist cannot touch the skin, use instruments, or see what the photographs do not show. Some concerns need an in-person examination, a biopsy or a test; when that is the case, the dermatologist tells you and refers you.
How do I ask a follow-up question? Through the messages in your account. Your care team answers there, and every message is part of your record.
Is the service available in Spanish? Yes. The patient portal is available in English and Spanish, and your care summary is provided in the language you choose.
Can the dermatologist prescribe medication? Yes. When treatment calls for a prescription, your dermatologist sends it electronically to the pharmacy you choose. The dermatologist chooses the medication on clinical grounds alone, and you choose the pharmacy — any pharmacy you like, including mail order.
Do I have to use a particular pharmacy? No. You select your pharmacy by name or location when the prescription is written, and you can change it for a later prescription. We have no financial relationship with any pharmacy or pharmaceutical manufacturer, and nothing on the platform steers you to one.
Which medications are not prescribed? Controlled substances. Our dermatologists do not prescribe them through this service.
How does my pharmacy get the prescription? Electronically, through a certified e-prescribing connection between your dermatologist’s record and the pharmacy’s system. You will see the prescription’s status in your account — written, sent and received by the pharmacy — and your care team is alerted if a pharmacy reports a problem.
What about refills? Ask through your account or ask your pharmacy. A pharmacy’s refill request reaches your dermatologist electronically and is answered by a person — never automatically.
Can I see my medications and allergies? Yes. Your account keeps your medication list and your allergy list; your dermatologist reviews and reconciles them at every visit, and you can tell us about a change at any time.
Who sees my photographs and information? Your dermatologist and the care team involved in your care, and, if a clinic referred you, the clinic that referred you. The Practice is a HIPAA covered entity; its Notice of Privacy Practices explains every use and disclosure, and our Privacy Policy explains how the platform handles your information.
Is my information used to train AI? Not in identifiable form. Clinicians use AI tools on the platform to help draft notes and summaries, to translate, and, with your consent at the start of a video visit, to transcribe it. We do not use patient information in identifiable form to train or improve those tools: photographs are reviewed for identifying features and de-identified before any such use, and a photograph that cannot be de-identified is excluded.
How do I sign in? With a passkey (Face ID, Touch ID, Windows Hello or a security key) or a one-time code sent to your e-mail address or, if you choose it, your mobile number. There is no password to remember or to lose.
How is my information protected? It is encrypted in transit and at rest, kept in the United States, and accessible only to the people involved in your care, each of whom signs in with their own identity. Every access to a record is logged and reviewed.
Can I get a copy of my records? Yes. Ask through your account or at support@edermatology.com. You receive your record — the submissions, the assessments and care plans, the messages with your care team, the prescriptions — in a readable form. The law allows a reasonable cost-based fee for copies.
How much does it cost? The fee for a photo review or a video visit is shown before you confirm, and a membership plan, if you choose one, shows its fee, billing period and renewal terms before you enroll and in your account. A membership renews automatically until you cancel, and we tell you at least 30 days before any change to a plan’s fee or terms.
Do you take insurance? We accept payment directly, and if the Practice accepts your health plan it may bill the plan; you remain responsible for copays, deductibles and anything the plan does not cover. A membership is not insurance and does not replace it.
What if a visit could not take place? If a visit could not take place because of a failure of the service, we reschedule it or refund the fee for that visit.
Can my clinic refer patients or ask a dermatologist’s opinion? Yes. Referring clinicians use the clinic portal to send a referral or an eConsult — the dermatologist’s written opinion on a patient the clinic continues to treat. The clinic sees the dermatologist’s report and care plan in the portal, and the patient is seen in their own account when a visit is needed. Write to partnerships@edermatology.com to set up a clinic.
How do I reach you? support@edermatology.com, or (877) 656-DERM (3376). Relay calls are welcome; see our Accessibility Statement for other formats.
See also: Terms of Service · Privacy Policy · Notice of Privacy Practices · Accessibility Statement.