Terms of Service

eDermatology, Inc. · Effective date: November 6, 2026 · Version 1.0

These Terms of Service (the “Terms”) are an agreement between you and eDermatology, Inc. (“eDermatology”, “we”, “us”) about your use of edermatology.com, the eDermatology™ platform at app.edermatology.com (the patient, clinic and clinician portals and the apps), our shop, and the related communications (together, the “Services”). By creating an account, enrolling in a membership, purchasing from the shop or otherwise using the Services, you accept these Terms. If you do not accept them, do not use the Services.

Please read section 2 (medical care and emergencies), section 9 (memberships and automatic renewal) and sections 12–14 (disclaimers, limitation of liability and disputes) with particular care.

1. Who provides what

• eDermatology, Inc. provides the technology: the website, the platform, the shop, scheduling, messaging, secure storage and the tools clinicians use. eDermatology does not practice medicine and does not employ the clinicians who treat you.
• Medical care is provided by an independent professional medical corporation affiliated with eDermatology — eDermatology Medical Group P.C. (the “Practice”), identified to you at registration and in its Notice of Privacy Practices, whose licensed dermatologists and clinicians evaluate and treat you through the platform. The Practice is responsible for all clinical decisions. Your relationship with the Practice as a patient, and the handling of your medical information, are governed by the Practice’s Telehealth Informed Consent and Notice of Privacy Practices, which you accept separately.
• Partner clinics that refer you or request a consultation about you are independent practices bound by their own agreements with eDermatology and the Practice.

2. Medical care and emergencies

• Not for emergencies. The Services are not for urgent or emergency care. If you have a medical emergency, call 911 or go to the nearest emergency room. Messages sent through the platform are answered during the Practice’s working hours; do not use them for anything that cannot wait.
• Telehealth has limits. Care through photographs, written history, messaging and video depends on what you provide and on what a clinician can assess remotely; it may be less complete than an in-person examination, and the clinician may decide that you need to be seen in person or referred elsewhere. You agree to give accurate and complete information and to follow the instructions you receive, including when told to seek in-person care.
• No guarantee of treatment. Using the Services does not entitle you to a particular diagnosis, treatment, prescription or referral. Clinicians prescribe only when it is clinically appropriate; controlled substances are not prescribed through the platform.
• Where you must be. Telehealth is regulated by the state you are in during the visit. You may use the Services only while physically located in a state in which the Practice’s clinicians are licensed, as shown during registration; you agree to tell us truthfully where you are.
• Artificial intelligence. Clinicians use AI tools on the platform to help draft notes and summaries, to translate, and, with your consent at the start of a video visit, to transcribe the visit’s audio. Every clinical communication you receive from the Practice is reviewed and signed by a licensed clinician. Translations are provided as an aid; if a translated document and its English original differ, the English original is the clinical record, and you may ask for an interpreter.

3. Who may use the Services

• You must be 18 or older to create an account for yourself. A parent or legal guardian may create an account to obtain care for a patient under 18, makes every acknowledgment on the patient’s behalf, and is responsible for the account.
• You must be able to form a binding contract, and you must not have been suspended from the Services before.
• Clinic and clinician users act under the agreements their organization signed with us; where these Terms and that agreement differ, that agreement governs for them.

4. Your account

• You are responsible for your account and for everything done with it. Sign-in uses a passkey or a one-time code sent to your e-mail address or, if you choose it, your mobile number; keep the devices and addresses that receive them secure, and never share a code.
• Tell us at once at support@edermatology.com (attention: Security Officer) if you believe your account has been accessed without your permission.
• Keep your contact details current: results, reminders and security notices go to the e-mail address and number in your profile.
• We may suspend or end an account that violates these Terms, that is used fraudulently, or that puts other users, the Practice or the Services at risk, and we will tell you why unless the law prevents it. Ending your account does not end the Practice’s duty to keep your medical record.

5. Acceptable use

You agree not to: use the Services for anyone but yourself (or a person you are legally authorized to act for); give false identity, insurance or location information; upload images or content that are not yours or not about your own care; attempt to access another person’s records or any part of the Services you are not authorized to use; probe, scan, overload or interfere with the Services; introduce malicious code; copy, scrape, frame or reverse-engineer the Services or any part of them; use the Services to harass, threaten or abuse anyone, including clinicians and staff; or use the Services in violation of any law.

6. What you send us

You keep ownership of the photographs, documents and messages you submit. You give eDermatology and the Practice the right to store, copy, display and process them as needed to provide the Services and your care, to keep the medical record the law requires, and as permitted by the Practice’s Notice of Privacy Practices and our Privacy Policy — including the creation of de-identified information as those documents describe. You confirm that what you send is yours to send and is about your own care.

7. Our intellectual property

The Services, including their software, design, text, graphics, logos and the eDermatology™ name and marks, belong to eDermatology or its licensors and are protected by law. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for your personal, non-commercial purposes under these Terms. Nothing in these Terms gives you any other right to our intellectual property.

8. Fees and payment

• Fees for care are set by the Practice and shown to you before you commit; fees for memberships and shop purchases are shown at enrollment or checkout. All amounts are in U.S. dollars.
• If you have health insurance that the Practice accepts, the Practice may bill your plan; you remain responsible for copays, deductibles and anything the plan does not cover, and for any care you choose to pay for yourself.
• Payments are processed by a third-party processor; we do not see or store your card number. You authorize the charges you approve.
• A completed consultation or visit is not refundable because of its outcome. If a visit could not take place because of a failure of the Services, we will reschedule it or refund the fee for that visit.
• Shop purchases: prices, shipping, returns and the sale of products are governed by the shop’s terms shown at checkout; products sold in the shop are not medical advice.

9. Memberships and automatic renewal

If you enroll in a membership plan:

• Renewal. The plan renews automatically at the end of each billing period (monthly, bi-monthly or quarterly, as you selected) and your payment method is charged the plan fee until you cancel. The fee, the billing period and the renewal terms are shown to you before you enroll and in your account.
• Cancellation. You may cancel at any time online, in your account, with the same ease as you enrolled, or by e-mail to support@edermatology.com. Cancellation takes effect at the end of the current billing period; you keep the plan’s benefits until then. No partial refunds for the remainder of a period, except where the law requires.
• Changes. If we change a plan’s fee or material terms, we will notify you at least 30 days in advance at the e-mail address in your account, and you may cancel before the change takes effect.
• Trials and promotions, if offered, are described in the offer; a trial converts to a paid plan when it ends unless you cancel before then, and we will remind you before it converts.
• A membership gives you access to the Practice’s services on the plan’s terms; it is not insurance and does not replace it.

10. Communications

By giving us your e-mail address you agree to receive service communications there (results-ready notices, reminders, receipts, sign-in codes, security and policy notices). Marketing e-mail is sent only with your consent and always has an unsubscribe link. If you opt in to text messages, you may receive service messages at the number you gave; reply STOP at any time to stop and HELP for help; message and data rates may apply. Standard e-mail and text messages are not fully secure; the detailed content of your care is kept in the portal, and notices tell you to sign in to see it.

11. Third-party services and links

The Services rely on third parties — our cloud provider, payment processor, e-prescribing network, pharmacies and others — and may link to third-party sites. We are not responsible for their content or practices; your dealings with them are governed by their terms.

12. Disclaimers

Except as expressly stated in these Terms and to the fullest extent the law allows, the Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. eDermatology makes no representation about the outcome of any care; the Practice and its clinicians are responsible for the care they provide under the professional standards that apply to them, and nothing in these Terms limits their professional obligations to you.

13. Limitation of liability

To the fullest extent the law allows, eDermatology and its officers, directors, employees and agents will not be liable to you for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising out of or related to the Services, and their total liability for all claims relating to the Services in any twelve-month period will not exceed the greater of the amounts you paid eDermatology in that period and one hundred U.S. dollars (US$100). These limitations do not apply to liability that cannot be limited by law, including liability for a party’s own gross negligence, willful misconduct or fraud, and they do not limit the Practice’s or any clinician’s liability for the medical care they provide. Some jurisdictions do not allow certain limitations; in those, the limitations apply to the extent allowed.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by applicable federal law. Before starting a formal proceeding, you agree to contact us at support@edermatology.com (attention: Legal) and to work with us in good faith for 30 days to resolve the matter. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Orange County, California, and you consent to their jurisdiction. Nothing in this section prevents either party from seeking injunctive relief for infringement or misuse of intellectual property or the Services, and nothing limits your rights under laws that cannot be waived, including the right to bring a professional-liability claim against the Practice or a clinician in the courts.

15. Changes to the Services and to these Terms

We may change, suspend or discontinue any part of the Services; we will give reasonable notice of changes that materially reduce what you can do. We may update these Terms; the new version is posted with its effective date on edermatology.com and on the platform, and a material change is presented to you at your next sign-in. Continued use after the effective date means you accept the new Terms. If you do not, stop using the Services and close your account; your medical record remains with the Practice as the law requires.

16. General

These Terms, the Privacy Policy, and, for patients, the Practice’s Telehealth Informed Consent and Notice of Privacy Practices, are the whole agreement about the Services. If any provision is unenforceable, the rest remain in effect. You may not assign these Terms; we may assign them to a successor to our business. Our failure to enforce a provision is not a waiver. Section headings are for convenience only. Notices to you may be given by e-mail or through the platform; notices to us go to the address below.

17. Contact

eDermatology, Inc. · 24881 Alicia Pkwy, Suite E-199, Laguna Hills, CA 92653 · support@edermatology.com · (877) 656-DERM (3376)